Refund Policy

Last updated: April 16, 2026

1. All Sales Are Final — No Exceptions

ALL PURCHASES ON KLIPSE — INCLUDING SUBSCRIPTIONS AND CREDIT PACKS — ARE FINAL, NON-REFUNDABLE, AND NON-REVERSIBLE. BY COMPLETING A PURCHASE YOU EXPLICITLY ACKNOWLEDGE AND AGREE THAT NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES WHATSOEVER, INCLUDING BUT NOT LIMITED TO:

  • Unused, partially used, or expired credits.
  • Dissatisfaction with AI-generated video outputs, quality, style, or results of any kind.
  • Accidental, mistaken, or duplicate purchases.
  • Change of mind after purchase, for any reason.
  • Account deletion or closure with remaining credits or an active subscription.
  • Subscription cancellation — access continues until the end of the current billing period; no prorated or partial refund is issued under any circumstances.
  • Third-party platform actions (e.g., YouTube removing a published video, account strikes, demonetization, channel suspension or termination).
  • Service downtime, outages, degraded performance, or AI provider failures.
  • Failure of any third-party integration (OAuth, publishing APIs, AI model providers).
  • Regulatory, legal, or platform-policy changes that affect your ability to use the Service.

2. Why We Have a Strict No-Refund Policy

Klipse delivers AI-powered video generation services that consume substantial computational resources — including AI model API calls, video encoding infrastructure, and cloud storage — immediately and irreversibly upon use. These costs are incurred the moment a generation job is initiated, regardless of the outcome. Credits and subscription access provide instant access to this infrastructure that cannot be "returned" once provisioned. This policy is necessary to keep the platform sustainable and pricing fair for all users.

3. Free Tier and Trial

Every new account receives access to a free tier with limited generation capacity at no charge. We strongly encourage you to use the free tier to fully evaluate the Service — including output quality, and workflow fit — before making any purchase. By purchasing, you acknowledge that you have had the opportunity to evaluate the Service and that you accept these terms.

4. Pre-Purchase Responsibility

You are solely responsible for understanding what you are purchasing. Before buying any subscription or credit pack, you must:

  • Review the plan details, pricing, and included features on our pricing page.
  • Understand how credits are consumed per generation job.
  • Test the Service using the free tier to verify it meets your requirements before upgrading.

Claiming lack of knowledge of these terms is not a valid basis for a refund request.

5. Payment or Delivery Errors

If you experience a verified technical error where payment was successfully collected by us but credits or subscription access were definitively not applied to your account, contact us at support@klipse.app with documentation. We will investigate and, if the error is confirmed on our end, ensure your account is properly credited. This is a delivery error correction only — no monetary refund will be issued under any circumstances.

6. Chargebacks and Payment Disputes

Filing a chargeback, payment dispute, or reversal with your bank, card issuer, or payment processor without first contacting us and allowing us a reasonable opportunity to resolve the issue will result in:

  • Immediate and permanent account suspension upon initiation of the dispute;
  • Forfeiture of all remaining credits and subscription access;
  • Potential legal action to recover disputed amounts plus costs and fees.

If you believe there has been a genuine billing error, you must contact us directly at support@klipse.app before initiating any dispute process. We will make reasonable efforts to resolve legitimate billing errors promptly.

7. No Liability for Dissatisfaction

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KLIPSE SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, OR CLAIMS ARISING FROM DISSATISFACTION WITH AI-GENERATED OUTPUTS, FAILURE OF CONTENT TO ACHIEVE DESIRED RESULTS ON ANY PLATFORM, OR ANY OTHER OUTCOME OF USING THE SERVICE. YOUR SOLE REMEDY FOR DISSATISFACTION IS TO STOP USING THE SERVICE.

8. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date and apply to all purchases made after the effective date of the change. Your continued use of the Service after any update constitutes acceptance of the revised policy.

9. Contact Us

For billing questions or to report a payment delivery error, contact us at support@klipse.app.

See also: Terms of Service · Privacy Policy